At Shops Omega, we strive to ensure your complete satisfaction with every purchase. However, if you need to cancel an order, please review our policy below.
1. Order Cancellations
- Orders can be cancelled within 24 hours of placement or before they are shipped.
- Once your order has been processed or dispatched, it cannot be cancelled.
- To request a cancellation, please contact our support team at contact@shopsomega.com with your order details.
2. Cancellation of Customized or Special Orders
- Items that are custom-made, personalized, or part of a special promotion are non-cancellable and non-refundable once confirmed.
3. Refund Process
- Approved cancellations will be refunded to your original payment method within 7–10 business days.
- If payment was made through a third-party platform or wallet, refund timelines may vary as per their policies.
4. Late or Failed Deliveries
- If your order cannot be delivered due to unforeseen circumstances or stock issues, we will inform you promptly and issue a full refund.
5. Order Modifications
- Once an order is placed, modifications (such as changing the shipping address, product variant, or payment method) are only possible before shipment.
- To request a modification, please contact our team immediately.
6. Contact Us
If you have any questions or wish to cancel your order, please reach out to us:
📧 Email: contact@shopsomega.com
📞 Phone: +91 720 818 2774
📍 Address: Gr-1, Ishan Building, Mahatma Fule Marg, Vishnunagar, Thane, Kalyan, Maharashtra, India – 421202